Ofline

DELIVERY AND RETURN

Package Delivery

According to the type of product purchased;


Products purchased through online payment (Credit and Debit card) are forwarded to cargo or carriers within 3-5 days of the Standard shipment period during working days.

This period is the time of the product to exit our warehouse.

Our company cannot be held responsible for delays caused by cargo companies. Our company tries all ways suitable for easy transportation by providing communication between Cargo-Customer with the principle of improving service quality.

In the case of purchases made via wire transfer, the payment is forwarded to the cargo within 1-3 business days following the transfer of the payment to our accounts.

The purchased product is delivered to the address according to the information given by the customer. If the customer cannot be reached after this visit, the package is transferred to the SHIPPING CENTER and the customer is informed by all communication channels.

After this process, the package is taken by the customer from BRANCH/CENTER. In case the customer requests delivery to the address, the company reserves the right to charge the fee and this fee is paid by the customer.

DELIVERY & RETURN - FAQ

In our online store, the cargo company is offered to our customers. We work with leading carriers of the World Trusted in Quality.
Normal delivery is not possible on public holidays.

However, the packages which are in the delivery stage before the holidays can be delivered by the cargo companies. This may not apply to all countries.

You can learn this from your preferred shipping company
Your cargo will follow the packaging process after the completion of the purchase process, after all these operations are completed, you will reach your preferred shipping company and you will receive a tracking number or a link as SMS and E-mail.

You can follow all stages of the package here, if you would like more information, you can request help using Live Support, Phone, Whatsapp or Communication menu.
Be sure to check your packages before taking delivery of the damaged, opened or opened packages to the Cargo Officer to summarize the situation to prepare the minutes.
Please inform us of these and similar situations.
If you return the product you purchased before 15 days and you choose the Shipping company we have agreed to, you will not pay any additional shipping fees.

You will receive a referral fee. If you send your cargo refund as a "SELLER", the departure fee and the return fee will be deducted from the refund.
If you click "ACCOUNT" from the routing menus, login with your user information (except guest entries) you created earlier. You can make changes to the "My Addresses" section.

If you have made a purchase without membership, you can change the "contact" section or live support.
Performing all these procedures applies to cases where your order is not delivered. If the Package has been shipped and is in the delivery phase, no changes can be made. You must do this with the tracking code transmitted to the Shipping company.
Be sure to check the size chart and choose the size that suits your size. You can request a free replacement if your body doesn't have a suitable item or the wrong size has been sent.

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